Fairmont Scottsdale Princess

This place is absolutely amazing! From the moment you step on their property you are treated like royalty. An absolutely unbelievable experience and some of the best service I've ever received in my life. The amenities, the facilities, the food, the customer service is above top-notch. I can't say enough good things about the Fairmont Scottsdale Princess resort. For a truly unforgettable experience, book at the Fairmont while you're in Scottsdale. You'll feel like you're in Paradise!

The Fairmont Scottsdale Princess is a beautiful resort, and the vast majority of the staff we encountered were welcoming, professional, and provided the level of service you would expect from a luxury property. Unfortunately, our overall experience was overshadowed by how one situation was handled by the Director of Security and the General Manager. Following an incident during our stay, we were informed that the resort had reached a conclusion regarding our involvement. Throughout the process, despite respectfully asking for an explanation of how that conclusion was reached, we were never provided with verifiable evidence or a meaningful explanation supporting the decision. As a result, we were left feeling that our concerns were not genuinely considered. Hoping to better understand what had occurred, I contacted Accor Guest Relations. My expectation was not that they would necessarily change the outcome, but that they would review the matter and provide a final response. Over the course of more than three months, I remained courteous, followed up multiple times, and have still not received any response. The lack of communication from Accor has been just as disappointing as the original experience at the resort. This review is not a reflection of the many outstanding employees we interacted with or the property itself, both of which deserve recognition. It is specifically a reflection of how this matter was handled by the resort’s leadership and the subsequent lack of communication from Accor. For brands that position themselves as leaders in luxury hospitality, I expected a higher standard of professionalism, transparency, accountability, and guest communication. Because of this experience, I no longer have the same confidence in staying at Fairmont or other Accor properties in the future.

The door to our room will not open with the keys provided. I had to leave my family in front of the door sitting on the ground as i walked back and forth twice to the front lobby. They finally sent security and they were able to open the door. The front desk did provide a $100 accommodation to make up for the issue. We only used $88 at the hacienda restaurant in the resort. We asked the hacienda to bring the food to our room but they advised that they didn’t do that. We walked to the restaurant and picked up our food. The next day as i tried to check out of the room on the tv. It showed that owed $47.95 balance and would not allow me to check out. Walked again all the way to the lobby and talked to the front desk where a lady advised me that I had a steak last night and that’s why I have a balance. I explained to her multiple times that we did not have any steak and that we should have a credit if $12. She went inside to talk to her supervisor and after waiting for a while, she returned and advised that it was a mistake and it’s just an error on their side. She proceeded to advise that now I need to pay $28.50 for parking. I asked about the credit that we should still have and she kept telling me that the best she can do is that I need to pay $28.50 and that’s all she can do. I went ahead and payed it but we will never return to this resort again.

We celebrated our anniversary in a king guest room at this delightful resort.|The room was comfortable and very spacious .|The bed was so comfortable like sleeping on a fluffy cloud. |Spacious room with balcony. |Lots of space for storage , clean . |Impressive amenities, even robe and slippers and upscale shampoo and conditioners. |The property is beautiful and well maintained.|Pools are clean and well stocked with towels and cold water. |We went to princess pool and beach pool. |Rode bikes that were provided and enjoyed walking on the trail by the pond. |Pool service is very good and food was good quality. |Generous drinks .|Highly recommend. |The staff is very friendly and always willing to assist

I've lived just three miles from the Fairmont Scottsdale Princess for the past 11 years, so I've seen this resort through many seasons and have always considered it one of Scottsdale's premier destinations. That's why my visit on the evening of July 4 was so disappointing. The Plaza Bar, which I remember as having an upscale and relaxed atmosphere, felt noticeably different. The crowd was much louder and rowdier than I expected for a luxury resort. I also observed interactions near the bar that gave me the impression that some people may have been meeting for paid companionship, along with several groups whose appearance and behavior made the environment feel less refined and less comfortable than I remember. I understand that July 4th is one of the busiest nights of the year and naturally attracts larger, more diverse crowds. Still, I was surprised by the overall atmosphere, which didn't reflect the level of elegance and service I've long associated with the Scottsdale Princess. After living nearby for more than a decade, it was disappointing to see what felt like a noticeable change in the character of the resort. Today, it seems to cater more to large crowds and entertainment than to the refined luxury experience that once set it apart. At times, it felt more like a busy amusement destination than a five-star resort. Given the current room rates, I believe there are several other luxury resorts in Scottsdale that offer a more peaceful, sophisticated experience and a higher level of service for a similar price. I sincerely hope management refocuses on the elegance and hospitality that made the Scottsdale Princess one of the area's premier destinations.