ABC East Child Development Center

I am very disappointed with my experience at ABC Learning Center East. I contacted the center to discuss a situation involving another student who had reportedly been taunting my son and my son finally breaking and defending himself. My goal was simply to ask that the situation be looked into and addressed appropriately for all children involved. During the conversation, Kristen Guse became confrontational and raised her voice instead of working collaboratively to resolve the issue. What was especially concerning was that rather than discussing the specific incident, the conversation shifted to negative comments about my son. If there were ongoing behavioral concerns, those were never clearly communicated to me prior to this call. Especially her making it seem like my son will take a weapon to school to harm children. I also noticed on multiple occasions that when my son arrived and greeted staff with a smile and wave, Kristen would ignore him. As a parent, it gave me the impression that there was a negative attitude toward my child, which became even more apparent during our conversation. I fully understand that children make mistakes and that behavioral issues sometimes need to be addressed. However, I expect communication with parents to be respectful, professional, and focused on solutions. Unfortunately, that was not my experience. When I told my son he would not be attending anymore he felt relieved so I know this was a blessing in disguise. Ms Michelle and Ms Anani were amazing. Thank you guys.