HOCKESSIN ATHLETIC CLUB

Hockesin Athletic Club has great facilities and a lot to talk about. I swim 5 days a week, so I'd like to focus this review on the indoor lap pool and outside summer pool bar. Indoor Pool and Hot Tub The indoor hot tub and lap pool are great. Naturally the pool can be a little more crowed during the summer. There are often kids swim lessons which can utilize 2 out of the 4 swim lanes at times. This is understandable and it's great to see kids learning to swim. Most of the adult swimmers understand that lanes should be shared when the pool is full. Unfortunately a few don't. I would humbly suggest posting a sign to "remind" these folks of proper etiquette: "Please share swim lanes when pool is full". Outdoor Pool Bar I love the outdoor pool bar and only wish it was open more. It's just a lot of fun to sit outside in the shade enjoying a drink and a snack after swimming laps. This year it's apparent that most of the staff have never done waitressing or bar tending before. I don't mind paying $27 plus a generous tip for my fish tacos and drink special. However, the service should be a little bit different than the upstairs self service cafe. I would humbly suggest having someone with some experience bar tending provide staff with about 15 minutes of training. Here are a few sample customer service situations to review: 1. Customer asks for a fork. Do you A. Point at the fork dispenser that the customer missed. B. Says forks are over in the dispenser there and grab one for the customer 2. Customer finishes his drink. The empty drink cup is sitting on the bar tender edge of the bar for 15 minutes. Do you A. Totally ignore the customer unless he yells across the bar for another drink. B. Come over and ask the customer if he'd like another drink. 3. Customer orders fish tacos and grill master brings it over. Should the bar tender: A. Totally ignore customer unless he yells across the bar for something. B. Stop bye and ask the customer if the fish tacos are ok and it he needs anything else. 4. Customer is eating and having an alcoholic drink on a hot day after working out. Do you: A. Totally ignore customer unless he yells across the bar for something. B. Ask if the customer would like some ice water. 5) Customer asks to settle his tab. Should the bar tender: A. Mention the total charges and offer to charge that amount to the credit card on file. Force the customer to think of and mention the tip amount to be added. B. Bring the tab over for the customer to review which makes it a lot easier to leave a generous tip. .