Skyrise School on Whitcomb Ave

I was with this specific KinderCare for almost 6 years, and for the most, I appreciated the staff and how they treated my children. But in the recent year, when management changed and they became "Skyrise", it became terrible to deal with. There was always issues with them closing certain classrooms the day of because they were short staffed, but it was issues I overlooked or worked around because of the sincerity of my children's teachers and their directors. Unfortunately, when their higher up management changed, they were forced to as well. When I fell behind on ridiculously high payments (higher than almost anyone in the area when you're paying out of pocket), I repeatedly requested a written payment plan and was told one would be provided, but it never was. Communication was inconsistent, and expectations changed verbally. After unenrolling my child, I still tried to reach out multiple times to take care of the balance in a way that didn't require paying unreasonably high payments. They responded once and said they would get back to me with the appropriate contact and never did. Instead of honoring the request for a formal agreement, the balance was sent to collections after two months of unenrolling. The lack of follow-through and clear communication is extremely disappointing from a daycare I once respected extremely. The switch in management took this place from somewhere that felt like a second family for your kids to a cold business focused only on the bottom dollar. I understand this is a business, but the way this was handled was extremely disappointing and lacked clear follow-through. If you're lucky enough to get CCDF, this is an okay establishment. Their in class room teachers are nice and my kids did love them, but one of my children did struggle in her transition to pre-k, despite reassurances from staff that she was doing great on all assessments.

Fortunate to get care at this facility for the last 3 years. The facility staff and directors lead with empathy. They run a structured curriculum and also pay attention to the childs developmental needs. They actively take feedback and act on them promptly. They see every child is different and cater care to fit their needs. Kudos to the work you all do! Special Shoutout to staff - Shawnna, Keerstin, Brie, Amber, Susan, Joyce, Faith and others who continue to support my family through the journey

This place is absolutely amazing. The center director and all the rest of the staff are so kind! They always answer my calls whenever I have concerns about my kid, to ask if he is sleeping or if he ate etc. They always answer my questions with patience. My son always cried at drop off because he is very attached to me but he always calmed down within minutes of being there and after a few days, he always had a smiling face when he came out of there. His teachers are very affectionate to him as well!

All of the staff here are fantastic. They clearly care about our son and work incredibly hard to make sure he is well cared for. They are always responsive to any questions or concerns that we have ever brought up and take us seriously. They are also providing an amazing education with lots of crafts and activities, and they're working very hard to keep the center safe and clean in the middle of this pandemic. We couldn't be happier with them!

I am so lucky to have a place where my daughter has the best time and is taken care of so great. All the teachers are truly amazing and love all the kids equally.