YMCA of Greater Boston @ Huntington Ave.

Not having AC on and relying on a couple fans for the whole gym when it’s 85 degrees is a crime against humanity. I get that the previous few days were upper 90s but keeping the AC off when it’s still objectively hot outside is inexcusable.

I’ve been going to YMCa for over 20 years believe it or not and the staff is getting better as the years go by! They’re very helpful very polite very respectful. Therefore, the energy is positive all the time. The fitness director is amazing. She puts her all into the work, she puts her heart and soul into each member as far as my speculation the director is a gentleman and a scholar assistance Director is extremely polite The cleaning crew is absolutely amazing. The majority of them from our from Brazil all due respect to them! The front desk is always been helpful to me..

Most YMCA facilities close as they indicate in the official hours. This one does not. The manager told me that they close early 15 min because the building’s alarm goes off at 11 pm (official closing hour). Then why don’t they just adjust the closing hour to 10:45 pm instead? This weird practice just creates confusion and frustration for members. He confronted me with a frustrated voice even though I did not leave the building after 11 pm. I did nothing wrong and just followed the hours like other facilities. The front-desk man, an African American man wearing glasses, asked me to leave at 10:40 pm today. This same guy was staring at me the whole time in the men's room when I collected my stuff to leave. I got so intimidated that I rushed myself to leave when there were 10 minutes until the closing time. Isn’t it a kind of micro-aggression? They have cameras around the building so they can fact-check what I wrote here. It’s the third incident at this facility so I have to leave this review. It is not that hard to be transparent about closing hours and treat members respectfully. The staff’s behaviors should uphold the YMCA’s mission and values.

Seen many forms of discrimination from Staff members that absolutely did not carry themselves in a more profession manner. Like seeing a lack in sense of amicability and cordiality with certain members despite outside appearances. Outside the facility itself- not so bad but certain functionalities and approaches from certain YMCA Employees were deemed highly unprofessional with a seemingly discriminatory practice with a noticeable hiring & firing of “Jr.” staff members and even towards certain certified personal trainers! The once vibrant members-affiliated orientations and relationships began to fade and as a result the prestige of the facility (member wise) was almost desolate; rather if we’re speaking of the decline of members appearing or not- the overall Vibe there once was (at its pinnacle Mid Summer to Fall 2024) completely gone or drastically altered. Even noticed an Executive Director recently stepping down or “moving-on” as n past few months.

Kids are having a blast at camp. Excellent staff, supporting campers and I especially appreciate communication from the team to include my family in opportunities available this summer. Thank you!