Bloomin' Preschool East

I am extremely disappointed with my experience at this school. After an incident where my child reported being hit by a staff member, I brought the concern to administration expecting transparency and urgency. Instead, there was minimal communication, no clear explanation, and no meaningful follow-up. I received only an email, no phone call from any staff. The way this situation was handled felt dismissive and lacked the level of care any parent should expect when it comes to their child’s well-being. My concerns were not taken seriously in a timely manner. Staff interactions have also been inconsistent. While the environment appeared welcoming during the initial tour, that was not my experience after enrollment, seems as though they only want your money. School dismissal is at 3:30. I called ahead to inform the office I would be a few minutes late and arrived at 3:36. Wendy that works in the office seemed to have a bit of an attitude when I informed her. The response I received felt unnecessarily dismissive and unprofessional. Overall, this experience did not reflect a supportive, family-oriented environment. Clear communication, professionalism, and student well-being should be a priority, and based on my experience, those expectations were not met.