New Horizon Academy

I have used this location for my childcare for the last 5 years. I have had kids in the infant room all the way up to preschool. I have loved all the teachers and how caring they are. They remember my name as well as my oldest child who is now in 1st grade. I like getting the picture updates and summary for the day. They are also very creative with crafts and activities with the kids! I also like that they try to get them outside as much as possible for some fresh air.

We’ve had a great experience with New Horizon Prior Lake. I can honestly say when we drop off our two kids we know they are in good and caring hands. The teachers are all very attentive to the children and make everyday special for their classrooms. I especially enjoy all the updates throughout the day and fun pictures.

Drop-In Daycare Experience Our experience attempting to use this location as a back-up/drop-in option for my twin 3yo toddlers was beyond disappointing. The two biggest issues being the teacher we were assigned to barely interacting with my toddlers to help them acclimate to the new surroundings and witnessing the teacher next door grabbing a child by the arm that had let himself into our classroom through an unlocked door. The Director Theresa witnessed both of these as she was standing next to us and followed me out to the parking lot as I was in tears at how uncomfortable we were made to feel and how unsafe/bizarre the entire experience felt for such a highly rated and established daycare. She apologized and acknowledged both situations and mentioned she would “speak to them”. However, I called Corporate to escalate because the entire experience was so terrible and received an apology from the District Manager and was basically told “you have no reason to trust us that this never happens, but this never happens…” and was notified that they self reported the incident involving the child being grabbed by his arm, but safe to say we will not be using any New Horizons locations in our future, especially not this one.

Choosing New Horizon Academy in Prior Lake has been the best decision! The teachers and staff are so caring, attentive, and genuinely love what they do. I get updates throughout the day with pictures of my little one smiling, playing, and having the best time—which gives me so much peace of mind while I’m at work. She’s absolutely thriving! On top of that, she now sleeps and eats better at home thanks to the routine they’ve helped her establish. I can’t recommend this center enough. Knowing my baby is in such loving and capable hands makes all the difference!

We have had the best experience at New Horizon Prior Lake! As a first time mom, they have completely put my mind at ease and I know my little guy is in great hands. Teresa, the director immediately made us feel like this was the place for us and answered all of my questions. All of the infant teachers have been incredible including Grace, Jen and Leanne! The app is incredible and always makes me feel like I know exactly what he’s doing throughout the day! We know we made the best choice for our family in New Horizon Prior Lake!