Next Best Thing to Grandma

We have been brining our child here since he was 3 months old. He loves it there and the teachers are wonderful.

My nephew attends here and absolutely loves it, he is always so excited to go and talks about how happy he was throughout the day and how much fun he had!

Our two sons were enrolled at NBTTG since each was about three months old - the first going back to October of 2019. We had a wonderful experience through the infant room for both boys, and toddler program for our oldest, establishing great relationships with multiple staff members, but began to develop some concerns as our oldest transitioned into Pre-1. We addressed some of the concerns with management early on following the transition and felt, for a short period, that improvements were being made. Unfortunately, we proceeded to make note of additional red flags which further diminished our confidence and trust in the integrity of the facility and *some* of its staff members. The rapid turnover of, in our opinion, quality employees, multiple rate increases, behavioral development concerns, disciplinary inconsistencies, and lastly, a concerning isolated incident in which our son sustained a minor head injury, are some of the major items which led to our decision to seek care elsewhere. As parents, we understand that accidents happen and kids get hurt sometimes. However, we have reason to believe excessive force and unnecessary actions were taken by a particular staff member in an attempt to influence our son’s behavior, ultimately resulting in the otherwise avoidable head injury, as well as these actions being acknowledged and dismissed by those with the ability to take corrective action. We firmly believe that there were omissions of truth from us about the incident. We got the sense that our son, as well as some of the staff, were coerced into putting a “hush” around what happened and that we never acquired the full truth. When we followed up with management with the intent to ease our concerns, we got no such form of reassurance as we proceeded to receive inconsistent reports on what happened, and were denied access to the video footage which we hoped would have alleviated any doubts we had surrounding the incident. The resulting issue for us was, not the injury itself, but feeling a lack of honesty and transparency to us about the incident, a pressured influence over our child, and a failure by management to respond appropriately to the event(s) that took place. While we hope our experience and concerns are an isolated case, we could not ignore the wavering confidence we continued to feel over the course of our last few months at NBTTG, ultimately making the decision to remove our children from their care.

They kicked out my child with special needs after 3 days and without warning. They looked through his IEP to make up a reason after deciding to kick him out.

In response to Elizabeth- It’s really sad that you had to take that much time attacking another mom in a review. She was a frustrated parent who has every right to tell her experience just as you have every right to tell about your positive one. Nothing she said was a lie. She was referring to their other facility in Cambridge that’s been open many years. I suppose all the of the public DHS complaints/violations/corrective orders against both facilities owned by the same person are also lies then? Hopefully your aware of those (some are pretty serious) before trusting them with your kids and encouraging others to do the same.