JESSIE B'S ACADEMY, LLC

I am sharing this review so other parents can make an informed decision based on my experience. During my time at Jessie B's Academy, I made every effort to follow the policies that were communicated to me. This included providing advance notice for two vacation days and communicating through both ProCare and email to ensure there was a clear record of the request. My understanding was that the request had been approved. The issue arose when it came time to apply those vacation days. I was informed that if my daughter attended three days during that week, I would still be responsible for the full weekly tuition. When I asked for clarification regarding how the approved vacation days affected my balance, I felt that I received inconsistent explanations. The policy and the way it was being applied did not make sense to me, and my attempts to gain clarity became a source of frustration rather than resolution. I specifically reached out before payment was due because my account statement did not appear to reflect the approved vacation days. I also requested a call to discuss the matter. As a parent, I believed I was taking reasonable steps to understand my financial responsibility before making payment. What disappointed me most was not the disagreement itself, but how the conversation was handled. I remained respectful and was simply seeking clarification. However, I left the interaction feeling dismissed and spoken to in a manner that I perceived as condescending and unnecessarily confrontational. A parent should be able to ask questions about billing and policies without feeling uncomfortable for doing so. There was also an issue involving a summer camp t-shirt that I had paid for when my daughter was enrolled. My daughter never received or wore the shirt despite me being told that the shirts are kept at the school. I also noted my child was never wearing it during field trips. When I raised the concern, I was ultimately issued a refund. I appreciated receiving the refund, but I would have preferred clearer communication regarding the matter from the beginning. What made the experience especially disappointing is that I consistently supported the program. I paid my invoices on time, participated in fundraisers, and contributed supplies for the classroom. I genuinely wanted to support the daycare community and maintain a positive relationship with staff. To be fair, my daughter did benefit from her time there and experienced growth while enrolled. I am grateful for the care she received in many respects. However, positive aspects of the program do not erase the concerns I had regarding communication, billing transparency, and professionalism. My advice to prospective parents is to keep detailed written records of communications regarding policies, payments, and approved exceptions. Clear documentation proved invaluable whenever questions arose. This review reflects my personal experience and is shared in the interest of helping other families make informed decisions when doing business with this entity.

I LOVE JESSIE B'S ACADEMY THEY ARE VERY FAMILY ORIENTED TREAT YOUR CHILDREN AS THEIR OWN IF YOU SHORT ON PAYMENTS OR ANYTHING PERSONAL THEY HAVE YOUR BACK AND WORK WITH YOU I HAVE 3 CHILDREN OLDEST IS 17 AND SHE WAS THE FIRST TO ATTEND AT THE AGE OF 3 AND MY SECOND CHILD IS 8 AND SHE HAS BEEN WITH THEM SINCE SHE WAS 3 MONTHS AS WELL AS MY YOUNGEST SHE 4 BEEN WITH THEM SINCE SHE WAS 1 MONTH OLD AND STILL THERE IF YOU WANT FAMILY LOVING AND GREAT LEARING THIS THE PLACE TO BE

I really love this child care facility. All my kids talk about when they get home is Mrs. Jessie or Mr. Glenn. Everyone is always very nice. When I loss my job, they still allowed my children to attend school until I found my new job. For that I will forever speak highly and have much love and respect for this Daycare.

Amazing

Jessie b’s is the BEST academy EVER!!!! especially if you want your child to get an early start in education. This is the academy I would recommend