UNIVERSITY CITY CHILDREN'S CENTER

Aggravated doesn’t even begin to describe how unprofessional this experience has been. My fiancé and I visited UCCC two weeks ago and were given Tameka as our point of contact, yet I have not heard from her. This upcoming Monday will make three weeks with no communication. Marie front desk (I believe that’s her name) has been extremely rude and has raised her voice during phone conversations. She repeatedly says she is taking down my information and will pass along messages, but I still have not received a single follow-up call. My entire family attended UCCC, and I was genuinely excited especially with my baby arriving soon to begin planning ahead. Instead, I’ve been met with a complete lack of communication. Each time I call, I’m told Tameka is in a meeting. I would assume there would be additional support available to assist with scheduling tours, especially if Fridays are not an option for me or others. Additionally, the email address listed on her business card does not work. I was also told by the front desk that if you submit your information through the portal and no one reaches out, it likely means there are no available spots. That should not be an excuse to avoid returning calls. This experience has been extremely disappointing, especially considering it was never like this when I attended. The level of professionalism and communication has significantly declined.