Colorful Apples Learning Center - Hooksett

I had a highly disappointing experience with Colorful Apples LLC. Communication, professionalism, and consideration were severely lacking. At the Manchester location, I was told a spot was first-come, first-served with a $50 deposit. After arranging to bring it Monday, a personal matter delayed me. When I followed up, I was told the spot was filled due to my "lack of communication," despite never receiving a call back after initially leaving a voicemail. I then contacted the Hooksett location myself, as the Manchester Director failed to offer this option. Ms. Katie was helpful, confirming four full-time slots and assuring me that bringing the deposit at my tour would secure a spot. However, on the day of my tour, I called to confirm my 10 AM visit. After confirming, I asked to push it to 10:30 AM, and suddenly, I was placed on hold and told all spots were now full. They also claimed they “intended” to call me—yet I never received one. The dismissive and rude response when I requested to speak with Ms. Katie only worsened the experience. It felt like the person answering the phone had their own agenda, with no effort to resolve the issue. I’ve since left a message for Ms. Katie, but I don’t expect a response given how unprofessional this experience has been. I took time off work for multiple tours, only to be met with disorganization and disregard for my time. Their poor customer service left me without childcare. I cannot recommend this facility to any parent who values professionalism, clear communication, or basic courtesy.