The Ark Learning Center of Hooksett

My son attended for 4 months. Originally my son was at Londonderry. His time at Londonderry was cut short because the ark could not afford a third location. You would think there might’ve been some sort of notice that they provide the families that have sent their children there, been loyal and given thousands of dollars to them, however they gave us about an eight day notice 3 holiday days ans 2 weekend. they informed us that they would not be reopening after the Thanksgiving break. Because they told us the days before Thanksgiving there was limited amount of time that parents could call other daycares or schedule any tours. Because of this extreme unprofessional action we ended up taking him to the hookset location. We were told that “many” of the staff members would be going to the hookset location, but that was dishonest. Very quickly we saw that it was not ran the same way as Londonderry, even though it’s the same business. My son’s main teacher was “laid off” and somehow my son knew before I did, which was a problem for me. I then had a four-year-old very upset and I didn’t know how to help them because I was not told by the school for days. They had a staffing change with his main teacher and did not tell parents for days! I told the school my son was sad his teacher “went to a new school” that same day she was laid off and I told the school I was upset that they told children that their teachers were not returning before telling parents. I was dismissed and called in for a meeting with the new director Casey and the owner( over zoom). The meeting interrupted my workday. 20 min before the meeting I was asked to move the time of my scheduled meeting so they could schedule a tour with a prospective student. That was not an appropriate request to make because your prioritizing a possible student over a student that you already have and failing. The meeting was a waste of my time. Issues were dismissed or lied about. Both the owner and Casey are dishonest, tonedeaf, rude and condescending. Casey spent time saying being a parent was the reason that she could not communicate his teacher had left and also the reason that they couldn’t communicate in person that the Londonderry school closing. it doesn’t matter how many children you have it matters how well you do your job. They both refused to tell me that the kids knew and told me that my son is just “super smart” and figured that all out by himself from his Teacher not returning that afternoon. After that teacher/also prev director was let go, many other staff members left and all that were from the Londonderry location left within roughly 2 months. Then more staff left this mast 2 weeks. He now has no preschool teacher in the classrooms and a new “teacher” is there almost daily. they don’t seem to care to make the kids comfortable or feel supported there. I tried talking to the school about how much notice was needed they wanted me to refer to the handbook that says a two week notice has to be given or you have to pay for the two weeks. when I said that we weren’t given a two week notice when the Londonderry school closed and I would hope that they’d be fair and honor a one week notice as they gave they said that they did give a two week notice and continue to deny that they didn’t give a two week notice even though I have the actual brightwheel message from the school. Since this “director” Casey has taken over it seems to absolutely have gone even more downhill. Staff is visibly unhappy and they’re not able to build meaningful connections with the students. It also makes me wonder how the kids are being cared for during the day. If staff is leaving every week there seems like something else might be going on.