New Hope Manor

Ages and programs

Reported to Office of Children and Family Services (New York City center-based programs are permitted by NYC DOHMH and published separately; NYC family, group family and school-age programs are OCFS-overseen and included here) by New Hope Manor and published in the state licence record. Availability is not the same as licensing, so confirm openings directly.

Hours

Hours change without the licence record changing. Call before you plan a drop-off around these times.

What New York licensed

The state describes New Hope Manor’s capacity as “8 Infants, 7 Toddlers”. Each figure is a ceiling OCFS set, not a count of children enrolled or places free.

Infant places

8

Toddler places

7

Program opened

July 7, 2014

Registration through

July 6, 2028

School district

Eldred

OCFS region

Yonkers Regional Office

Amenities and accessibility

Reported on the provider's Google business listing, not verified by the state.

How the reviews split

The 3.7 average comes from 29 Google reviews. An average hides whether opinion is consistent or divided, so the spread is shown too.

• 5 star18
• 4 star1
• 3 star2
• 2 star0
• 1 star8

From Google

Recent parent reviews

• ★★★★★

  I was there for a short time but it was great staff are awesome and the place is nice with a pool and alot of outside ti set and enjoy the views thank u for the time i had there.

  Krisanne A. CorioJun 26, 2026
• ★★★★★

  My experience at New Hope Manor was extremely disappointing. Before arriving, staff called me and assured me that my registered service dog, Coco, was fully approved and that everything had been checked. I was told she was completely fine to bring. After driving three hours to get there, I was suddenly informed she could not stay with me. This caused unnecessary stress and instability, especially because Coco is my service animal. It was also clear that staff knew I was unhappy there, and I was treated as if my concerns didn’t matter — almost like, ‘she wants to leave anyway, so who cares?’ The environment did not feel trauma‑informed, and the staff were unprofessional and dismissive. At one point, they were prepared to send me to a homeless shelter instead of helping me find a safe alternative. I lost my bed with Liberty Resources because of this situation, but thankfully they were reliable and able to secure another bed for me. New Hope provided zero resources to help me find a place to stay, offered no transportation, and the facility is located in the middle of nowhere. I was even told they have dropped people off at DSS before, which made me feel like clients were treated as disposable. Based on the lack of communication, compassion, and support I experienced, I would not recommend this program.

  Lindsey KayMar 12, 2026
• ★★★★★

  I completed here in 7 months and that’s probably the earliest completion time that is given, they say 6-9 months but it will take 30 days to discharge you after you’ve been approved. I’m just going to say one thing that may be viewed as negative but it’s really just about your mindset. This facility really doesn’t like to just let you go, even if you’ve spent a full 6-9 months and did the work, stayed out of trouble. I personally see this as them being cautious about keeping us safe rather than a financial thing which everyone will always argue. The staff members who are not working directly on our treatment, like the “techs” which are just called clinical support, they are very well liked. It seems that because they are around us far more than the counselors, they understand us better and you can just know that they care about us a lot because seeing us day in and day out for almost a year, they get to know you, trust is developed. Holidays here are the most extraordinary celebrations any rehab has put together. Not just the winter holidays, every single holiday is celebrated. There were constant events going on, this really created a bonding in the community. Groups are individually chosen, there are many different groups going at the same time and the group changed go by semesters which are ever three months, you sit and pick which groups you would like to be in. I really enjoyed this and some of the groups were fantastic. They throw in things like philosophy, self defense, etc. as if we are taking a college class so it’s not all about addiction treatment. No cell phone and limited phone calls. No cigarettes. You only leave to go to doctor appointments. If you are someone who has tried and failed, tried and failed and need help. PLEASE GIVE NEW HOPE MANOR A SHOT. I will always say that my stay here was the most significant part of my life in the 32 years I’ve been alive. I’m all about self discovery, it’s my purpose in life and NHM gave me so much self discovery. I want to personally thank Matt, who’s genuine care about each of us was made very apparent by always being available to talk and how much he loved to make us laugh. I honestly couldn’t wait to spend my free time after lunch just chatting in the computer room, i know everyone felt that way which is why everyone was always there. Matt takes his job seriously like really seriously and when he took a vacation, the whole place malfunctioned for a couple days but most of all, we couldnt wait til he came back. This is all genuinely true and that just speaks for itself how much of an impact Matt has made on the women.

  Colleen JayeSep 19, 2025
• ★★★★★

  I just finished 7 months at New Hope Manor and I’m so happy! I am a new person, no longer committing murder to myself via alcohol, opioids and cigarettes. The Angelic guidance of my counselor Amanda who always had the utmost patience and care for me has helped set me free of the self destructive, depressing life I had before I was blessed enough to find New Hope. Amanda gently guided me into having a life I never thought I could achieve. Also Anand, my therapist, helped me so much it’s unreal. He had a way of showing me how to show myself why I self sabotaged and how to fix me. He is an amazing man so gentle , soulful, intuitive, positive and encouraging. Both he and Amanda showed me how and why to forgive myself and how to stop living in shame. I never felt so cared for and understood by anybody like I did from the whole gifted staff at New Hope. Not just for me but for all the other clients living there as well. It amazed me to witness the patience and understanding which was shown even to the most difficult client. The groups (classes) were so well thought out to help bring about a transformation worthy of the hard work they asked. I loved learning all about life, and addiction (it’s never to late) and why and how a sober and peaceful life was mine if I wanted it badly enough. I could never ever thank the amazing staff at New Hope for my New life. Everyone on the staff; whether they were personally assigned to me or not was always there for us which meant so much to me which I’m sure they didn’t realize how much it meant. Even Joe who ran the kitchen showed so much love preparing our meals. The 3 meals a day plus snacks was above and beyond what you’d expect. Just saying, delicious! Joe is an amazing man. I am so grateful for getting to know him and learn why he understood all of us and why he cared so much. I can go on and on with praise for New Hope. I’m not saying they are perfect. Who is? However I can say they do listen to the women there. I figured out early on that when I didn’t agree with their methods there was a good reason for those methods. I know God bought me to New Hope. I was never in rehab before and had no idea what to expect. I did know I couldn’t go on self murdering myself the way I was. I do know I never expected to heal the way I did. I also know I will continue to work on my sobriety outside NH and I know they are with me for the rest of my life. ❤️

  Marianne AgnelloJun 9, 2025
• ★★★★★

  I was at New Hope Manor in 2009 and if you had asked me back then I probably would have sounded like some of these reviews, lol. The truth is those mean nuns dedicated their entire life to helping us get sober, and helping us keep our kids and I am eternally grateful for the lessons I learned there. I’m still in touch with some of my new hope sisters and we all agree we would go back in a heart beat. Back then I felt cheated at the holidays, now I realize they taught us what the holidays were really about, I could go on and on. Great program, life saving, for real!

  Kristy HaganMay 9, 2025
• ★★★★★

  I went here in 2004 and it was the worst experience of my life! I was referred by my general physician at the time after asking for help with my addiction issues. The place felt like a cross between a cult and a prison, the nuns and counseling staff defiantly had their favorites. My phone and visiting privileges were constantly taking away from me because they believed the gossip of the other ladies there instead of me. My recovery work was never "done" correctly and the hobbies and job skills they had us work on actually was setting us up to be home makers! I couldn't focus on my recovery in this place, I was always worried about who was going to be telling the next lie about me and how that would effect my privileges. I really hope this place has changed for the better! In spite of this I got clean in 2010 with the help of "Lizas Place" in Colorado Springs Colorado

  Beth MinthornJun 19, 2024

Reviews shown verbatim as published on Google Maps.