CHRIST CHURCH CHILD CARE CENTER

This school was great when my oldest started, but its quality and level of care declined after I enrolled my youngest. The director is on a power trip—any time you address a concern or incident, it’s treated as a problem or in turn given stupid responses like “we have the cheapest rates” or “our teachers already have to do this.” The first red flag for me was when I dropped off my baby and noticed a small roach crawling around the bottles left in the room. I reported it to the assistant director, who said it would be addressed, but the fact that it happened at all suggests a lack of consistent attention to cleanliness. Most mornings, when I dropped off my oldest, the room had a musty smell, like old mop water. Worse, my baby was physically harmed by a teacher, and when I reported it to the director board(pastor etc) and state, I was told the teacher would be put on a 30-day probation and that no further action would be taken. How is it acceptable to keep a staff member who harmed a child? Are we really that desperate for teachers just because they’ve been there for seven years? No one who puts their hands on a child should be allowed to continue working in childcare. Another disturbing incident involved my child being picked up with a long red gash across their face and a bloody nose. There was no phone call, no incident report until I complained about it. I was left confused and worried, especially when my 4-year-old couldn’t even explain what happened, despite multiple adults being present. When I raised this with the director, I was told to find other childcare options and that I can’t expect someone to reach out every time my child is hurt (my child was hurt twice—I can’t imagine how much work that is to notify someone). Then the nerve to imply that I’m making things up! I’m not going to report you, a school, to the state if I don’t have facts and photos. This is beyond frustrating—parents are paying for care, but the director’s expectations are clearly very low. In a personal conversation with the director, I was told that the staff are "scared" to be around my children, which sounds like a personal issue if the director was actually doing their job. The focus should be on providing safe, quality care, not taking things personally because the staff lacks the competence to do their jobs properly. There are a few other interactions and things I’ve noticed that rubbed me the wrong way, but I’m not gonna write an article essay on here. Given all the aforementioned, I would steer clear of this school.

good day care, great teachers.