DOYLESTOWN HOSPITAL

Absolutely disgusted. I pay for insurance for what? Tuesday, July 28th 2026 6:00pm-8:30pm. I went to the hospital because I have a history of having throat problems, mainly tonsil related. I walked up to the front desk and explained that I have been having trouble swallowing and I felt very uncomfortable. I once had an abscess and that was my main concern considering it’s life threatening, it gets to big than I start to choke, it’s happened before. I never got seen or brought back, I let the lady at the front know I’m going to leave and that I’ll call an ambulance if things get worse. She responded “You will just end up back in one of these chairs waiting if you do that”…. That response right there is absolutely unacceptable. So reason being right if I’m choking and can’t breathe and an ambulance brings me in you’re going to sit me down in that chair again? Very un thoughtful response. Anyways I ended up going to a different hospital and my throat indeed was experiencing issues. I feel like the lady at the front desk felt entitled to talk the way she did since we’re the ones getting the help? Our insurance and out of pocket expenses keeps there family’s fed and the lights on in the hospital so I don’t understand why myself and others are treated so poorly? 2026 i guess….

Today I took a client to main registration to get lab work done. The registration process took nearly 2 hours. Penn has completed their takeover and the hospital is now using Epic. There were signs alerting that there could be delays but no verbal warning was given that the process would take much longer than normal. It was taking about 20 minutes or more to register one person. Those who had an appointment were consistently called ahead of those who were walk ins for things like x-ray and labs. It was so bad that the lab and x-ray area were almost empty!! This was a planned change to a new computer system. There should have been more insight into what is needed to help this registration process. For example: scheduling appointments further apart for the first month, having more registration desks open, verbally warning walk ins about the extended wait, making sure there was enough seating available in the waiting area. And making sure that the person who was taking names and calling people in stayed on task and avoided unnecessary conversations with other employees. Another person took over after we were waiting an hour and was much better. The employees were wonderful! I hope Penn can keep them! Goodbye Doylestown VIA, you are sorely missed.

Came to hospital with fever and headaches for a week. Had my vitals checked twice for in the lobby, before being seen. Front desk staff was nice except the fact that they had no support! They kept quoting 6-7 hours before being seen in the ER. People kept leaving the lobby because the wait was sooo long. I understand waiting in the ER but 6-7 hours is a little excessive. I was in Poconos and it took me total 4 hours in the ER

In April of 2026, I went to my local hospital’s ER with mild discomfort in my lower right leg. After an ultrasound and a CT scan, they discovered a 6.5 cm popliteal aneurysm behind my knee and told me I needed immediate surgery. My son, who worked in Interventional Radiology and is very familiar with this condition, came straight to the hospital. He explained that he wanted me transferred to Doylestown Hospital, where he worked closely with the vascular team and trusted them completely. He felt far more confident with me receiving care there than at the facility I was currently in. After some paperwork and coordination, the transfer was approved, and off to Doylestown we went. I met with Dr. Rao, a vascular surgeon at Doylestown. He reviewed my scans thoroughly and confirmed that surgery was necessary but assured me it was not an emergency. This was on a Wednesday, and he scheduled the procedure for the following Monday. This gave me time to get my work and home affairs in order and prepare. Mind you, the original ER had tried to convince me I was at immediate risk of losing my leg. Thankfully, my son’s medical experience helped us recognize that my pulse, color, and temperature were all stable—there was no imminent danger, at least not at that moment. When Monday arrived, I was extremely nervous, but the pre op team was incredible. They made me feel comfortable, answered every question, and treated me with genuine kindness. Honestly, it was the most at ease I’ve ever felt in a hospital. And I have to say—I was shocked by how beautiful Doylestown Hospital is. It’s ultra clean, modern, and welcoming, almost like a 5 star resort. A hospital that takes that much pride in its environment clearly cares deeply about its patients and staff. And the staff—just epic. From the anesthesiologist to Dr. Rao’s surgical team and everyone in between, every single person was polite, professional, and compassionate. I can’t thank them enough for making such a stressful situation feel manageable. I ultimately had a bypass procedure and spent three days in the ICU. The nurses there were nothing short of amazing—courteous, attentive, and incredibly kind. They made sure I was well cared for in every way, from pain management to comfort. They were angels. A massive, heartfelt thank you to Doylestown Hospital, and an even bigger one to Dr. Rao for everything he did to address the issue with my leg. He is a tremendous asset to Doylestown, and I’m proud to call myself his patient moving forward. Excellent work, Doylestown Hospital—please keep it up. I live an hour away, and that won’t stop me from choosing this facility for any future care I need.