ELCO CHILD CARE CENTER LLC

Was going here for 4 years with very minimal issues. I know uncle pat always yells at the kids tells them if you want to go to another day car tell your mom. Issues are never addressed and was never updated on anything was going on. Son was very unhappy Here. Out if no where because we need off on Mondays for the summer camp they decided we weren't a great fit anymore for their place. All over one day. How it was handled very unprofessional. When trying to reach out had no response back. I tried and tried again to give chances but honestly best decision ever to not go back as they find a way to charge you more money and always say how they don't want to work with ELRC families. Wouldn't recommend and will be passing on as I deal with a lot of kids at work as well. Had to update as of today 6/13 elco child care wanted to send me a letter staying how upset they are I posted a review lol because I stated the truth. They claim I didn't call when that Thursday I called left a vm and sent 3 emails but I guess that wasn't good enough. They try to put the blame on me onky because I had ELRC and don't care to work with people with that program. Honestly it was good but went down hill after 2 years. But I guess it's all my fault the lack their of communication unless they want to and also not listening as they kept putting my son with someone that bullied him after many times of me talking to the owners. The fact they sent a letter and whoever wrote it can't even sign their name is a joke. Oh also upset cause my dad called stated how unpleased he is with how they handled things. Maybe should get your cal logs instead you type up a letter instead of calling like an adult. This place is a joke nor would I ever recommend anyone taking their kids here and that's with me working in health care. The letter is a joke as no name is attached to it just says elco child care. Leaving best decisions ever The ymca is 10x better program should of went a while ago. The owners at elco child care just need to retire already maybe the kids wouldn't be so miserable going then.

My daughter is there full time, my son was there part time. My daughter is 5 and my son 11 and they love the teachers aswell as the owners. I had talked to the owners on different occasions and each time it has been a pleasure. My children will bring home progress reports. This keeps us informed on what they are learning and what us as parents can help our children approve upon. "My children are my life" as for most parents their children are theirs also. I can say with the most confidence that my children are taken care of. I trust Pat & Sabrina with the most important people in my life! Note: We have been with Elco Child Care 2 years.

If you want your child in a fun and learning environment, this is NOT the place for them. Staff is trained to run the daycare like a basic training camp. Children should not be afraid to let out emotions and staff is not trained to deal with it. I know every business is short staffed, but, I can see why there is a reason this business always has a "hiring" sign out. For your child's sake, check state laws and make sure any daycare you choose, follows the rules.

My husband and I have known Pat and Serena since before the center was even open and before we had children of our own. Our good friends’ son had gone there and loved it(he’s now 18) so we felt good about having our kids go too! We have had children enrolled for about 7 years and counting and have had a great experience. They learn so much from the teachers. My 6 year old came home one day chattering on about Ancient Egypt like an expert. The teachers are awesome. Even when we see them outside of the center they are friendly with the kids and say hello. The kids are so excited to see them! Our children have made so many friends there and the thoughtful curriculum has been great preparation to set them up for success at school as well! Would highly recommend this center for parents looking for a team who cares about the kids and is focused on education and development.

A bit of backstory: our oldest son was enrolled here years ago when he was only a year old. At the time, he would come home with bites from another child. The teachers didn’t know who was biting him (out of a group of 5-6 children in his age group), and on his final day of school, asked if we knew of ways to get a child to stop biting. We decided to pull him out and find another daycare option. Fast forward to this year: our oldest has just started kindergarten, and our youngest will turn four in December. They were both enrolled here beginning Monday after deciding to give the center another try. Our oldest took the bus to kindergarten in the mornings and spent the afternoon at the center. Our youngest was here all day. During drop-off on Monday, our youngest was scared because he didn’t know any of the teachers or children (he has met the director previously, but she wasn’t around at drop off). We were told that we had to leave him at the door and could not enter to help him calm down before we left. We could hear him screaming from across the street. My wife emailed the director and she said that he quickly settled down and seemed to be doing fine. At the end of the day, I spoke with the director in the parking lot, and she said the boys did well, but seemed very concerned that my youngest crawled under a table when a teacher told him he couldn’t do something. I didn’t think this was a big deal but found it odd that this seemed to be a problem for the staff. I can’t imagine he’s the only child to ever act out in a situation like this. Day two (Tuesday): my wife spoke with the director at pick up. She seemed concerned about the boy’s behavior. Our youngest had another rough drop off, saying that he was scared to go inside (again, it’s the second day and he doesn’t really know anyone yet). The director told my wife that my oldest hid behind a curtain/blind because he was upset by a teacher correcting him, and that the state doesn’t allow them to leave a child unattended (he’s in the same room). They also used public shaming to get him to come out by telling him that all the other children were watching him. We were asked to talk to the boys about their behavior during the day, which we have done. They understand that they should be listening to their teachers, but again, they’re in an unfamiliar environment and need time to adjust. However, there’s nothing I can do in the moment when these things happen at daycare, and I expect that their care providers should be capable of handling these situations. Day three (Wednesday): again, my wife was told she was not allowed to enter the building to help my youngest transition, and that she had to drop him and walk away. I was informed that he kept trying to get out the door and wouldn’t listen (he’s three and surrounded by people he doesn’t really know yet), so they restrained him. When they did this, he began kicking the teacher. They called my wife and told her that the teachers couldn’t control him and that he was expelled. We’ve decided to pull my oldest out from the center as well, so we are currently looking for other daycare options. I’ve been informed that the center has violated Pennsylvania Code 3270.23 – Parent Access and Participation, by not allowing my wife into the center to help our youngest transition into his day. You can find this policy through a link on the daycare's website. We’ve asked through email why we were denied access to the center when our youngest was upset at drop-off but have yet to receive an answer. It is an understatement to say that I am disappointed by the lack of professionalism with the staff of ELCO Child Care Center. I would expect the staff to be better able to handle situations like this without the use of public shaming/bullying/physical restraint to deal with an upset child. I understand that it can be difficult to find a reliable and affordable daycare and that your options may be limited, but I would advise avoiding this center if possible.