FIRST CLASS LEARNING ACADEMY

We recently made the decision to withdraw our children from this daycare due to ongoing concerns with communication, professionalism, and overall conduct. On multiple occasions, neither my wife nor I were contacted when issues involving our children came up. As parents, that lack of communication is unacceptable. There was also a situation where our older daughter was accused of stealing a vape. This was an extremely serious allegation, and it raises a larger concern—there should never be a vape or anything similar around children in the first place. The situation was handled in a way we found highly inappropriate. Our daughter was told that staff had personal issues with her mother and was warned she could be removed from the center if accused again. Children should never be placed in the middle of adult conflicts. In addition, we were made aware that a staff member attempted to involve a 6-year-old child—who does not even attend the daycare, but instead goes to our daughter’s elementary school—to try to support the accusation. In our view, involving an unrelated minor in this way is completely inappropriate and out of line. A staff member also looked up my wife’s personal Facebook account and went through her photos. This was not only unprofessional but made my wife feel extremely uncomfortable and concerned about privacy boundaries. We attempted to address these issues directly, but the director declined to meet with us and did not provide any way to contact higher management. From our experience, concerns were dismissed, and staff accounts were accepted without any clear or fair investigation. We understand that no place is perfect, but parents should feel confident that their children are in a safe, respectful, and professionally run environment where concerns are taken seriously. Unfortunately, that was not our experience here.

Trusting your kids in someone else's hands is not easy. At first this daycare sounded like a perfect fit, however over the next 10 months we became aware of many shortfalls at this facility. They have grown exponentially, but were not focused on maintaining the same level of care that we originally felt comfortable. When we did report problems observed at drop off or pick up our concerns were brushed aside or we were carefully avoided by the manager so they didn't have to discuss the matters in person. Just take your kids to another daycare and save yourself the stress and money.

This is an absolutely amazing place great staff, Alyssa is amazing everyone is so great with the kids I love it

My niece loves going to First Class! She has learned so much since attending. She loves playing and learning with all the kids. She comes home everyday with a new story about her day! The teachers are nice and attentive to the children and the center is nice and clean.

My kids love attending the daycare. Every morning their greeted by Ms Alyssa who I know cares about my babies so much. Next year they start kindergarten and I'm so sad to see them leave since they've had such a positive experience here. 10/10 would recommend to anyone looking for childcare!