GREATER SCRANTON YMCA DAY CARE

My wife and I recently visited this YMCA location for what we believed was a scheduled daycare tour. Unfortunately, we had accidentally gone to the wrong building. While that mistake was ours, the way we were treated by the older lady at the front desk was completely unacceptable. As soon as my wife began explaining why we were there, she was interrupted mid-sentence and corrected in a rude, dismissive tone rather than being allowed to finish speaking. Instead of offering friendly assistance, the interaction felt condescending and unwelcoming from the very beginning. After informing us that we were at the wrong location, I asked for directions to the correct building. While we were eventually pointed in the right direction, basic courtesy and professionalism were noticeably lacking. The front desk is the first impression families receive when visiting a community center, especially one that serves children. Staff in these positions should communicate with kindness, patience, and respect. There is a significant difference between correcting someone and speaking to them in a way that makes them feel unwelcome. This employee’s attitude was unnecessarily rude, dismissive, and unprofessional. If someone in a customer-facing position cannot communicate respectfully with families, they should not be representing the YMCA. I hope management addresses the importance of customer service and communication with the staff, because no family should be greeted in this manner when simply asking for help. I’m glad we went to the wrong location because I couldn’t imagine having to interact with her daily.

I’ve been coming here for a while and the facility has really gone downhill. The place feels run down, several of the pickleball nets are broken or in rough shape, and the gym gets extremely hot during the summer which makes it uncomfortable to play. Even the divider curtain has been broken for a long time and doesn’t seem to get fixed. One of the biggest frustrations is the scheduling. Basketball and pickleball constantly compete for court space, and it would make things much easier if there were set days or consistent time blocks dedicated to each activity instead of changing things around all the time. The YMCA has a lot of potential, but it really needs better maintenance and more organized scheduling to improve the experience for members.

It's $54 a month. It's a huge gym! Cool people! Hottest sauna in the area! Hottest sauna period in any location, in any gym I have ever been to!

I wish I could leave 0 stars. Please send someone undercover to monitor the employees. This facility has a handful of miserable people that treat grown men and women like they are children. I had an experience where my friends and I got asked to leave 15 minutes before closing time while wrapping up a short basketball game. Not only that, but the lady had an attitude and spoke to us as if we were middle school students in a classroom. Then one day, I came 40 minutes before closing time and the doors were locked which led to the employees telling me they are closed while I see people shooting on the courts. You guys do this to your members and then also ask for late fees on memberships? I’m not sure what kind of family friendly business does this to people it’s almost humorous at this point. My singular star goes out to the younger girl that works the desk and some of the nicer middle aged women there thank you guys for having decency and respect. Everyone else is miserable, disrespectful, and just disgusting human beings I’m sorry to say it. I can’t stress it enough, but either figure yourselves out, go find a therapist, or don’t work at a family driven establishment. Stay away from the “Greater” Scranton YMCA unless you want your mood ruined by horrid workers.