STEP BY STEP CHILD CARE

My daughter went here for Pre-K and had a good experience following her time at another Step by Step location. She enjoyed her teacher and her friends during her time here. She had a teacher that was just hired, Ms Melissa, and she was very pleasant always willing to share updates about my daughter or how she was doing her class. The year started with 3 classes but a teacher left and her room was absorbed into the other two classes. During the day the kids did the normal learning and playing. For recess on nice days then would go to some of the nearby parks on the facility buses or vans. Since this location lacks a true playground on the premises. They would also go to some plays at Upper Darby High School as well as field trips every so often as well. Drop off and pick up can be hectic at times thanks to Garrett Road being busy and the parking lot being full at the prime times.

Step by step is horrible, they basically kicked out my daughter because of her health condition that she doesn’t have control over. I’m in a process with my lawyer for Neglect, and discrimination.

This daycare is ran by prejudice Karens that treat young children like animals. They force the elder children to work within the daycare by cleaning and taking out trash due to their inability to staff suitable teachers. The teachers are verbally abusive to the children and bully them into following directions. On many occasions I have dropped my daughter off to overhear how brutal the teachers discuss one another. This is not a safe or conducive environment for childcare. Please consider taking your babies elsewhere it’s not worth it.

Nearly hit by their school bus today. Based on the other reviews it seems that's to be expected

Our son had been attending their school since birth. We felt like they were family and had worked with us and us with them. Our son started having some behavior issues at first we were told it was a phase. Even our family doctor thought it was a normal development phase. When the Daycare finally told us they felt his behavior wasn't a phase and needed professional help we started the process to get him an assessed and behavioral help from professionals. Literally the day we informed him that he had been approved for, and would be getting assistance they kicked him out because they felt he was a safety risk. however curiously during that phone conversation where we were telling them he was approved the admin stated that if the assistance was full wrap around coverage then it wasn't good enough (note wrap around is only for 2.5 hours a day and only given if the rarest of situations.) The professionals that had assessed him in their school was stunned when we informed them and literally put in writing she didn't believe he was a safety risk at all. We even tried talking to the teacher and she just told us she couldn't get involved. There was no meetings, no conversations, no warnings, there was no documentation to prove their claim. there was just a letter in his folder that day saying as of that Friday he was no longer allowed to attend. this was on a Wednesday He literally cried all night and then everyday for the next couple weeks when he couldn't go back and see his friends. We have struggled since then because he just wants to go back and doesn't want anything to do with his new daycare and it has made working on his issues even more difficult. Even now several months later we are still stunned and confused. And why we still don't know because the administrator of the site and the owner have refused to communicate with us in any fashion.