Music City Kids Club

I have always thought highly of this facility and have often raved about it. I have used Music City Kids frequently for over a year and have always found the employees to be exceptional. The owner's husband, whom I met once, was also extremely kind. Recently, I dropped off my child because we had an appointment. We informed the staff that we weren't sure of the exact pickup time, so we provided an approximate time without realizing the importance of overestimating it. To my knowledge, our pickup times had never been strictly audited before. On the one occasion that I met the owner, I received a phone call informing me that I was late picking up my child, even though it was still several hours before the facility closed. She asked if she could update my pickup time and expressed concern about child abandonment issues because I hadn't picked up my child yet. Many mothers might have found her tone somewhat threatening or at least off-putting. I immediately returned to pick up my child as I was only a block away and hadn't realized the urgency. When I brought up the off-putting conversation, the owner began gritting her teeth and reminded me that she could lose her license if the state audited and found a child still signed in past the designated time. However, she didn't call to check if everything was okay or show any concern for our well-being. Instead, she focused on reiterating her concern about child abandonment. It's not the issue itself but rather how she chose to deliver the message. There is a right and wrong way to speak to people, and she certainly tends to lead by fear. If you're unsure of your pickup time, make sure to provide a time close to closing to avoid a near-threatening phone call from the owner, who clearly leads by fear. While I've been impressed by everything and everyone else at the facility, the owner's approach has been extremely disappointing.