Music City Kids Club

Booked more than 24 hours before date I was looking for my child (2 yr old) to stay. Received booking confirmation yet wasn’t directed I needed to complete registration. Upon arrival there was zero children and two staff members present. When one staff member was searching our information she could not find it, upon calling a manager she realized I had not registered. While attempting to register online on my phone she was going to play with my daughter, the other staff member Sonia was repeatedly very passive aggressive. Making comments like we were about to close, she needs to register before she gets hurt, repeatedly trying to say to a 2 yr old she could not play. This irritated me the moment because why do you keep repeating yourself when she clearly does not understand the rationale and is being engaged to play by the other staff member. I ignored her comments while trying to complete the registration. When attempting to submit to the next page the system would not allow me to move forward, the staff member who was playing with my daughter called the manager again stating whatever issue that has previously happened was happening again. I asked was there paper forms I could complete because I was about to be late to my back to school night event. I stressed respectfully and calmly that this should have been flagged in the system before the manager confirmed my booking. As their site ask you to wait for confirmation after booking. Sonia giving me the paper work keeps stating I’m not taking no kid without registration because the staff member on the phone with the manager was relaying I could fill out the information and skip the pediatrician section. At this point I felt uncomfortable leaving my child in Sonia’s care because she had a very rude attitude. It was clear she was upset she wasn’t getting off work early when they are listed to close at 9pm. I said you know what forget it because I didn’t ask you keep her without registration however you have been rude this entire time and I will not leave my child with you. I grabbed whatever paperwork had my information on it and left. I am an educator and would never speak towards parents or a child the way I was spoken to by the staff today. Parents don’t just randomly choose to leave their children with strangers it is most likely a last resort and I left feeling like I had no option but to bring my child to work with me to ensure she was staff and treated fairly.