Primrose School of Murfreesboro

We absolutely love Primrose School of Murfreesboro! They take such great care of our son, and we’ve had an amazing experience from the start. The staff is kind, attentive, and always makes us feel comfortable and confident leaving him in their care. We’ve had no issues at all and truly appreciate everything they do each day. A big thank you to Ms. Hannah as she is wonderful. We’re so thankful for her, Susan, and the entire team!

Primrose School of Murfreesboro has been exceptional not only the staff but the environment it makes you feel like you’re walking into your grandma‘s house the cozy warm and love that they have for the children is phenomenal. I have seen these workers and owners bend over backwards to help those in need at any cost. It may cost them. I am one of those families. I have two children in Primrose one in kindergarten one in older infants we have been there now for a year and I am sad to see that my oldest one will no longer be there after this year. Thank you so much for everything that you Susan Mrs, Darby, Mrs. Lindsey Mrs Denise, Mrs Janice, Mrs Kylie, and Miss Hannah have done for my two. I can’t wait to see my little one grow with y’all thank you for everything that you do. When we started this journey by trying to find the perfect school, we literally tour every school in Murfreesboro were the first ones that we went to in the last one we came back to I appreciate all the love and support in this crazy crazy world. Thank you for protecting my children and loving them as your family!!!

I truly cannot sing enough praises for the teachers, staff, and leadership at this school. We made the switch to Primrose after our two youngest attended another early learners daycare where the turnover was high and we never fully felt comfortable with the level of care. From the moment we walked into Primrose, it was a breath of fresh air. Every teacher our children have had has been exceptional. You can tell they take great pride in the impact they make and understand the importance of their role in helping little ones grow. The school is run by a wonderful family who genuinely loves and cares for every family who walks through their doors as if they were their own. The curriculum is outstanding, and they provide so many meaningful opportunities for parents and guardians to be involved and share in the joy they cultivate each day. I only wish we had found them sooner! If you’re considering sending your babies here, don’t hesitate — you’ll love it just as much as we do.

We have had a very pleasant experience here at Primrose of Murfreesboro. The staff is very polite and the teachers are wonderful. Enrolled my son here on kindergarten and we only have wonderful things to say about this school!

I am writing this review to share my family’s experience so other parents can make informed decisions. My daughter attended Primrose until December 2025. We ultimately withdrew her after ongoing concerns about communication, follow-through, and basic care. The first time I was told that my daughter was experiencing “severe, daily issues” in her classroom was on 11/13/25, when the owner, Susan Burrow, stated that she was overwhelmed at school and unable to keep up with peers. This was surprising, as her teachers had consistently reported that she was having good days with only occasional incidents. The following day (11/14/25), I met with the Assistant Director, Blanne Burrow, to discuss simple, low-effort strategies that could help support my daughter when she became overstimulated. He took notes, and I sent a follow-up email summarizing our discussion. Later that afternoon, I received a call from the owner stating that none of the accommodations worked, despite it being only a few hours since our initial conversation. She also requested an “updated” diagnosis for my daughter’s autism. I had to explain to a childcare provider that autism is a lifelong neurodevelopmental disability and that the diagnostic criteria do not expire. On 11/21/25, I followed up with my daughter’s lead teacher to ask whether the suggested accommodations had been shared with her. She could only recall one item, which made it clear the list had not been communicated or implemented in any real way, despite assurances that these strategies had already been attempted. There were also two separate occasions when I discovered that my daughter had not been changed for an extended period, resulting in soaked clothing and irritation: • 11/26/24: I noticed at home that she was still wearing the pull-up I had put on her that morning. It was fully saturated, her pants were wet, and she had had a bowel movement that caused irritation. I reported this immediately to the director and her teachers. • 10/1/25: I noticed the same situation when picking her up—wet pants, soaked pull-up, and a bowel movement. I brought her back inside to be cleaned and informed her teachers and the front desk, and notified the director the next day. These were not isolated communication issues. They became a pattern of concerns regarding transparency, follow-through, and basic care expectations. After weeks of trying to collaborate and advocate, we made the difficult decision to withdraw. After speaking with several staff members, I learned that my experience was not an isolated case. I was told that Primrose has pressured other families to withdraw children who fall outside what the school views as ‘the norm.’ I also learned that staff are not given any training on how to work with children who have special needs, despite repeated requests from teachers for that support. Every child deserves to feel supported, safe, and cared for at school. Unfortunately, that was not our experience here. Update in response to the owner’s comment: As I suspected, leadership’s main concern was toileting, which is a common developmental delay for autistic children and should be supported with individualized care, not by calling a parent because a child becomes upset. The owner’s comment about “not forcing children to do any life skills” is wildly misleading and concerning, as childcare providers are required to assist with toileting and changing pull-ups/diapers for any child who is not fully independent. This statement again reflects a misunderstanding of both developmental norms and basic childcare responsibilities. I am concerned that the owner chose to publicly share details about my child’s toileting challenges + age. This is private information about a minor and should never be discussed in a public forum, regardless of whether leadership is attempting to defend itself. Unfortunately, the response to my review reflects what I experienced throughout this process: deflection and lack of accountability rather than a willingness to address concerns or provide appropriate support.