Rocky Top Academy, West Town

My daughter has been with Rocky Top Academy for 2 years now. This was our first experience with a daycare and I have to say that I was more then pleased with the whole process. From the initial signing up top the general care and attitude with everyone involved. The day I showed up I was going through a lot and I was promptly greeted by Ma. Laura who had the most welcoming and caring attitude that I've ever seen. She was more then helpful and immediately made my daughter feel welcome and safe. I love this place and the people who work there. There has never been a question of the standards or whether or not my child receives all levels care. She said she would go there forever if she could lol. Ms. Laura and Ms. Angie have become like a family to me. I enjoy seeing them there everyday and always feel welcome and cared for. Rocky Top iny opinion is exactly what a day care should be and the people who work there make me feel like my daughter is with a second mom . I can work peacefully knowing that my child is being care for and having fun while doing so. :) I feel lucky to have found this place in very chaotic time in my life. They brought us peace, love and care in a time when it was needed most. Thank you Rocky Top for always being there.

I've had my kids in this center for 8 years. I had a 2 month old and a 2 year old when I started. They have been amazing through all stages of my children's development. The long term staff feels like family. Highly recommend.

My son has been at Rocky Top Academy since he was four months old, and now at 14 months, I can honestly say choosing this place was one of the best decisions I’ve made. The staff are incredibly kind, caring, and it’s obvious how much they love the kids and the kids love them! They are always doing fun, educational activities and really nurturing your child to help them develop. They keep you updated about what your child is doing through the procare app, which is extremely comforting as a working mom. Aside from all of this, they have events for the parents and families often, so you get to know the other parents. I truly couldn’t imagine a better daycare for my son and would definitely recommend!

To all looking for a great, reliable daycare.. Your hunt is over!! Kiddie Kottage has been amazing. Laura is the sweetest director you will meet she is very caring and hard working. I love that she loves to jump in and help anyone! All staff at Kiddie Kottage is amazing. Its the small things that count! We knew we found a great daycare/preschool when our little one came home showing us everything she has learned - the early potty training starting at school helps us continue to learn at home. Kiddie Kottage is not just a babysitter & we love that we can count on them to help our child grow. Being a first time mom is hard leaving your child, even after they grow up from the infant stage. Till this day I feel comfortable leaving my child in there hands. Thanks to all staff. (everyone has faced some challenges due to covid ) Kiddie Kottage was able to work together in every situation to keep kids safe. We are so thankful for all the wonderful staff at Kiddie Kottage. Keep up the great work! You are so much apricated, more than it can show, more than you will ever know!

I began getting on daycare waitlists as soon as I found out I was expecting in early January 2022. If you are looking for infant care, you are likely finding that it is near impossible to find in Knoxville currently. We were looking for infant care to begin in mid to late November 2022. Of the 16 daycares I contacted in January 2022, Kiddie Kottage Debusk was the only daycare that confirmed they would have a spot for my child. I was very skeptical since they were the only place that said they would have a spot, but I paid a registration fee, supply fee, and a week of tuition to secure my spot. I reached out again after the birth of my child to confirm the spot was still available (the director confirmed), and completed all of the registration paperwork at that time (August 2022). Long story short, in late October, I started calling because I had not heard anything and the director, Ms. Laura Simmons, kept giving me the run around about when/if they would be able to accommodate my child. After 3 weeks of back and forth, I asked for my money back, and she said she would have to contact corporate because she was not able to issue a refund. I ended up contacting the Otter Learning regional manager personally, and the regional manager issued the refund. I routinely checked Google reviews during my pregnancy and in the postpartum period to see if any parents had experienced this issue, but since there were none, I assumed my skepticism was unwarranted. Hopefully, if you are in our shoes, you will have a back up plan.