ADVENTURE KIDS PLAYCARE - ISSAQUAH

Let me start with saying this. Im the type of person who tries to be understanding because I understand the pressure of working with many kids. Even if I am unhappy with a service I dont write reviews and it takes alot for me to go off but today Is going be that day. I enrolled my son in April same month there was an incident where he bumped his head on the door frame of his classroom. I was upset but I was understanding about it because its bound to happen. The only thing I asked of was that regardless of how big and small the incident I want to be notified instead of just being surprised with an incident report when I pick my son up. The manager that day assured me that moving forward she will text me and let me know. Yesterday another incident happened. What upset me was in the report the incident happened around 12:30 I texted them around 2 asking how is he doing. The respond was he was doing well. When I showed up to pick him up then I was slapped with an incident report. I asked the staff why didnt they notify me she said they only let parents know when its something serious. So my son bumping his and them applying Ice pack to it is not serious?! Are u kidding me! This morning I spoke to another manager now shes telling me that they cant text those kind of information. They can only call. Did I get a call? NO!! When she called the manager who was in charge about it she said she didnt think she needed to call me because she didnt see a bump??? What a freaking joke!!!! Now!!! These are not the only thing that pushed me to take my son out of this hell hole. When I drop him he is clean when I pick him up there are snots down his nose sometimes black things on his nose and food on his clothing. Im not expecting him to be the same condition as I dropped him but i do expect them to wipe his nose and make him look presentable. They would carry him out and his stuffs are disorganized. His shoes are off bottles,sippy cup,and lunch bowls are not in his bag. When they carry him out they expect me to reach over the small door and carry him out. I dont know if the staffs leave their house jumping out the windows but I dont. I leave thru the door and I expect the same with my son. One of the older kids is a friend of my niece told my niece that she saw my son eating with snot down his nose. And I believe it because 1. Kids dont lie and 2. Ive picked him up seeing just that. Trying to discuss all this with the supposedly manager today didnt even get that far because instead of listening shes there trying to talk over me. Talking about she cant just get rid of the worker. Im not trying to have them get rid of her im trying to tell them my concerns and what to do moving forward to avoid this from happening again. Poor poor management. My son is a sweetheart and very friendly to everyone but whenever I drop him hes always crying the minute we pull into the strip mall. That alone speaks for itself. THIS PLACE IS A JOKE! It dont even deserve a star at all!

The owner would not honor my gift card that I purchased from them and would not give me a reason. No one would return my calls or email. It is much more convenient for them to provide no service and take my money than to make things right with a long time client. This really tells you the type of character this owner and the business really is.

We love this daycare! The staff is warm, caring, and always makes my child feel safe and happy. The facility is clean, organized, and full of fun learning activities. Communication with parents is excellent, and I can tell they truly care about each child’s growth and well-being. Highly recommend!

From the moment we walked in, we were greeted with friendly smiles and a welcoming atmosphere. The facility is bright, clean, and filled with engaging activities for children of all ages. The staff is wonderful—they are attentive, patient, and truly care about each child’s experience. My little one had so much fun exploring, playing, and making new friends that they didn’t want to leave! I also appreciate the flexibility of their drop-in care, which makes it so convenient for busy parents. Knowing my child is in a safe, nurturing, and fun environment gives me complete peace of mind. Highly recommend to any parent looking for a trustworthy and enjoyable place for their kids!

I was excited to try out this daycare, especially since it seemed like a good option for Friday date nights. The positive reviews gave me confidence, so I went ahead and paid the $40 registration fee without visiting in person. I expected something reliable and clean—like the YMCA. Unfortunately, upon arrival, the facility looked dirty, rundown, and just plain depressing. We didn’t end up leaving our kids there, so I can’t speak to the quality of the staff or care. I asked the staff if I could get a refund since I had just registered that same day. They said no, citing the non-refundable policy. I get it—but even airlines and subscription services often allow cancellations within 24 hours. Ultimately, I chose not to use their services due to the poor condition of the facility. The pictures on their website don’t reflect reality. TL;DR: Tour the place before registering. The website photos are misleading.