KRE 8 TIVE KIDZ

Terrible experience and my daughter still has trauma. The ‘bilingual’ environment really just meant that many of the staff doesn't speak English, which makes it hard to communicate basic info about my child’s day. There was also constantly different teachers at drop off/pickup. After a month of trying to make it work, it was clear my daughter was struggling badly. She cried so hard that she actually vomited twice, and I only found out because I noticed she was wearing her backup clothes—no one even bothered to tell me!!! (It's not typical for her to cry that bad) I was horrified that a daycare could fail so miserably at providing even the most basic level of care and comfort. The final straw was when we arrived one day to pick her up and found her crying alone on one side of the room while the teacher was busy wiping down tables on the other side, ignoring her entirely. We stayed to comfort her, waiting for any acknowledgment from the teacher, but she continued cleaning as though we weren't even there. After that day we withdrew our daughter and Carla Cabiya Ruiz still had the nerve to $$$ charge us for another month AND keep our deposit. While I understand 2 week periods are standard, a reputable daycare should show flexibility when it’s obvious a child is suffering in their care. It was clear to us that they care more about squeezing every last dollar out of parents than about the well-being of children. If you value your child’s happiness and safety, look elsewhere.

Very nice and trustful My Kids so love it

*Bad Experience, Unprofessional Customer Services, Unauthorized Credit card charges* *Total cost for 2 hours day care: $1,300* Staffs were friendly, especially Karla, the director, when we registered for our baby in the 1-2 years old toddler class. We signed a ONE TIME AUTHORIZATION FOR CREDIT CARD CHARGE of $700.00 for the deposit. On day 1, we put our baby for 2 hours, literally only 2 hours, so she can get used to it and there is an incident! According to their incident report, she fell down on the plastic door step when they were getting back from outside. Her face has a huge dark bruise which takes over 2 weeks to disappear, and there is no a normal fallen can cause her face like that. We receive no explanation, no follow up call, nothing. Obviously, they do not care as much as we do. We decided to cancel our class. We called and their staff, Samantha, told us we would lose our $700.00 deposit. Yes, we agreed on that. Later on, My wife came to pick up our daughter’s stuff and they all gave her a cold look. 1 week later, Kreative Kid unauthorizedly charged us another $600.00 without a single notice or explanation about the charge. I did not authorize them to charge at all, if there is something in the contract states that we need to pay extra, they definitely can call us and we will pay. Unacceptable service! Total cost for 2 hours day care: $1,300.

We transferred our 1 and 4 year old to Kre8tive Kidz and I am so happy we did! The quality of care and communication we receive is wonderful. Our kids love it, and the teachers are warm and caring. They go out of their way and host parent/teacher conferences and the level of detail we received at our first conference I was blown away by. They tracked what my daughter was learning, how she was learning, where she was advancing, and where they were helping her. It is scary finding the right care for your kids, but we are so thankful we found this place. Oh yeah, and they have an after-school program!

We’ve been at Kre-8-Tive Kidz nearly a year and have had a great experience. Secure, Clean, Welcoming and my baby loves the staff in her classroom.