RAINBOW RIVER CHILDCARE LLC

My husband and I toured this daycare in May and got promised great communication between the teachers and us either via their app or in person or both if necessary, nutritious meals, age appropriate curriculum that did not include teaching Spanish (While touring we noticed that some teachers there spoke Spanish with some kids) as well as a safe and happy environment. I am a daycare teacher myself and up until now, my children always went to the same daycare I worked at, so I perfectly know what I can expect from a daycare as a parent, what parents should expect from me and the same counts for the children as well. I made this fact very clear and therefore expected updates regarding my children regularly just like I was used to in the past. Now about our experience: Our children started in June, roughly 3 weeks after we toured the place, when we dropped them off for the first time, no one seemed to expect them to be there, no cubby and designated space for their stuff was prepared for them (They both did not have one when we departed either), a few days in, we realized that we were not getting updates about our son's naps and about anything else really, pictures and activity posts were rare the entire 6 weeks they were there, we confronted management about this and got told that they do not really use the app, which was the contrary to what they advertised during the tour. Our daughter (3 years) never seemed to warm up to this daycare at any point. We were used to hearing about her day in the past and that stopped as soon as she started to attend there. Through talking to her, we found out that there was almost no "circle time" (curriculum), not much arts and crafts, only playtime basically and that she was taught Spanish. She came home with various bruises and wounds without the daycare offering a report or a message explaining what happened for any of those cases. One positive exception in this daycare was our son's (1 year) lead teacher (Miriam), she genuinely cared about him and even after departing we are convinced that she does a great job overall, just her lack of use of English and her mainly speaking Spanish with our son was not ideal and caused some communication issues. After receiving some sort of a meal plan for the first 2 weeks, we never received one again in the app or anywhere else afterwards, so we did not know what our children were eating nor how much they ate. Our son's teacher mentioned that he has dry diapers often, which concerned us greatly of course, so we wanted updates which we then never received, in the last 2 weeks our son seemed more and more unhappy being there, the teachers reported that he was not eating or drinking and not himself, they sounded caring, but also overwhelmed at the same time, he is/was teething, so that is normal behavior to expect, but he ate and drank perfectly fine at home, the second to last day he attended he got bitten by another child, no one told us about it and I discovered the bite myself during bath time. Reporting any injuries in an appropriate time and manner, especially bite marks, is a legal requirement here in the State of Washington for obvious reasons. So after that last incident and our son getting bitten again the very next day, we decided to pull our children out of this daycare and we CANNOT recommend this place to anyone unfortunately. Communication between the morning and afternoon teachers appeared to not exist and it was very clear towards the end that the expectations we had and that the lead staff had of their teachers were not met. Quite frankly, it appears that management, especially the director (Patty), do not know what is going on in the classrooms at all. We are still waiting to here back from management or the owners after we shared our experience with the leading staff.