Kinder Haus Child Care Center, Inc

I joined Kinder Haus’s infant waitlist in February and was initially told to expect an opening in July. That estimate was later moved to August, so I planned my return to work around the information they provided and told my employer I expected to have childcare then. When I called to check on the opening, I was suddenly told they do not anticipate having any availability “in the foreseeable future.” No one contacted me to warn me that the July/August projection was no longer realistic—I only found out because I called them. I understand that childcare availability can change and that moving children from the infant room may depend on their developmental readiness. However, moving from July, to August, to no foreseeable availability whatsoever is not a minor scheduling change. If they had been honest about that uncertainty earlier, I could have spent the past six months pursuing other childcare arrangements instead of relying on an opening that apparently was never secure. When I questioned how their age-based transition explanation matched what I had previously been told, the staff member responded dismissively, “Yeah, that’s what I’m saying,” as though I were unreasonable for being upset. This directly affects my employment and the care of my infant; I expected basic professionalism and communication. Kinder Haus wasted six months of my childcare planning and left my family scrambling at the last minute. After both the lack of communication and the way I was spoken to, I would not feel comfortable trusting them with my baby. UPDATE: Owner replied but did not address the actual issue. This response does not address the actual issue raised in my review. I understand that projected openings are not guarantees; I explicitly acknowledged that. The issue is that after I was given projected July and then August availability, Kinder Haus did not notify me when those timelines became unrealistic. The monthly emails only asked whether my childcare needs had changed; they did not update me about the drastic change in expected availability. I learned there were no openings in the foreseeable future only because I called. Prospective parents should understand that, based on my experience, they should not rely on Kinder Haus to notify them when a projected timeline is no longer realistic.