Richmond Hill YMCA

Really nice gym, excellent costumer service, very clean !

Very poor customer service... Young lady at front desk was very rude and unprofessional. Not helpful at act as if there wasn't any type of class or insurance payment available for me

I have been a regional Y member for about 25 years now, and at this Y for almost 14 years. It’s a decent facility and the staff are very kind and friendly. Access has improved, and I have seen some progress with updates and cleanliness. I do have an issue with the classes. I previously attended Zumba and other classes here and had a wonderful experience; however, it seems the professionalism of instructors is lacking. I went to a dance class last night that was scheduled to start at 6:30. I was there maybe 2 minutes early and saw no one in the room listed online. I asked the attendant and she didn’t have any information, but said they have a “5 minute grace period” so I should wait. She also said if no one showed up it might be canceled. I said well I showed up, and since instructors are paid the same regardless of how many people come it shouldn’t be an issue. I waited in the room until 6:40 and went back to the attendant. She also expressed her frustration for not having any information to pass to customers and she said she would speak with her director. I can never seem to get a call back from staff and no one answers the phone, so you can only leave messages. Maybe some classes are poorly attended because the instructors don’t even show up? Also, why is the jiujitsu and a few other “extra” classes so expensive when the instructors are using Y facilities and don’t have that overhead? A extra $100 a month, on top of the membership fees, is steep. Someone should address these issues and take corrective action.

I really love the Y and I've been going here for just over a year now. The staff is great but there have been more and more issues lately. The front door says the front desk hours open at 4 AM but nobody shows up until 6:30 or 7 now. The 24 hour access door was broken last week and I wasn't able to workout that morning because nobody was there to open the door. There was no email correspondence or text blast sent out notifying members that the door was broken so we all drove to the gym without knowing there was an issue. Later we saw there was a FB post about it but who checks FB to see if the gym is going to be open? I made a comment on the post and instead of addressing it, they just deleted the post and didn't own up to it. Also, it seems the CrossFit class has become more and more possessive over equipment and locking away chalk and certain weights even though we pay the same membership as they do. Why do they get access to these things but the rest of the members don't? I've also heard other members complain about being bullied out of their space to make room for the CrossFit class which doesn't seem fair because, again, we all pay the same membership. I've been trying to call the office number during the day to talk to someone but nobody answers. I know all of these things seem small but they keep piling up. When are we going to see some improvement or at least address these issues? I hate to make this review because the Y is the best option for strength training in town but I feel like I don't have any other options to get answers.

This YMCA isn’t the best gym but it provides everything you need to get a great workout in. It’s smaller than most gyms and during certain hours you may have to navigate around the masses of gym goers. If you don’t have a creative mind and have a strict routine, you’ll have a hard time achieving those workouts. It has an abundance of cardio machines and only one cable machine. I call this a “prison gym.” If you can find ways to achieve gains in this gym, you’ll have zero problems anywhere else. The staff is super friendly and the price is perfect.