ASCEND TO THE HEIGHTS CHILD DEVELOPMENT CENTER

I really enjoy this daycare and so does my daughter. The staff are friendly, the director is very experienced, clean facility.

I rarely leave negative reviews, but I feel obligated to share our experience to inform other parents. My son initially attended the North Avenue location and absolutely thrived under the previous director, Megan. He did well, felt supported, and we had no major concerns. Unfortunately, after a new director, Shannon, took over, everything changed. At just 2 years old, my son began being accused of extreme behaviors such as attacking teachers, choking other children, and being violent — claims that felt exaggerated and inconsistent with both his age and his behavior at home. Rather than working collaboratively with us, the solution presented was to transfer him to their other location, Ascend to the Heights, which was described as a larger facility better equipped to help when children feel overstimulated. I was told that if my son ever needed time to calm down, he would briefly visit a resource room and then return to his classroom. What actually happened was very different. I later learned that he was spending a significant amount of time placed in the resource room — a space intended for children that consistently need special attention. My son does not have special needs; he is a normal, energetic 3-year-old. This placement felt inappropriate, unfair, and ultimately harmful to him. Communication throughout this process was extremely poor. Parents receive no real-time updates, and the app is not updated until around 7 PM, leaving you completely in the dark about your child’s day. Important changes — such as his primary teacher being removed for reportedly being mean to children — were never communicated to me by management. I only learned this information from another employee, which is deeply concerning. The final straw came on my son’s last day. When I arrived to pick up his belongings, nothing could be found besides his diapers. His designated cubby had apparently been given to another child during his time there. There was no accountability, no urgency — just a casual apology. Overall, the experience was handled unprofessionally and without transparency. As a mother, I never felt confident or reassured leaving my child in their care. Trust is everything when it comes to childcare, and unfortunately, that trust was completely broken. I have since moved my son to a different daycare and have seen an immediate improvement. I hope this review encourages leadership to reflect seriously on communication, child placement practices, and how concerns are handled — because families deserve better.

Hi my name is Shane I'm a single dad of 3 girls and I used this daycare for about 7 years when my girls went in I was reluctant but the first week they went they started behaving better at home fr. I kept my kids enrolled because this isn't just a day care it's a community that really cares about your kid and your family fr every holiday is celebrated they literally help u if u need it I am a single dad took my three girls through elementary school by my self and at least half that credit should go to this daycare they are literally life savers ty flower and family I soooo appreciate you

My grandson has been enrolled in the daycare and school for four years. They are well organized, extremely clean and treat each child with care and concern. We are so grateful for the love and support that they have given to us through the years. They truly have made a difference in our lives. Thank you and we look forward to returning next summer for their outstanding summer fun program.

Absolutely love this place! Dexter has thrived since day one!! Within 30 days he could identify colors shapes and he didn't do that before he started!! Within 6 months he was potty trained!! Hands made so many friends and loves to go to "school". Great communication with his teachers! They're definitely setting him up for success!!